Here are some useful answers to questions that you might have.


Q. Can I change/add delivery addresses?

You can either do this at the point of placing an order, following the prompts provided, or you can log in to your account and manage your addresses using the ‘Addresses’ tab. Once an order is placed, you cannot change the address details for that order, so please check your details carefully before confirming.

Q. Is there any easy way to do repeat orders of the same products?

If you create an account, you can view past orders and add the same order to your basket. Once your account is set up, any orders from that point on will be stored.

Q. I have problems completing my order online?

We recognise that from time-to-time systems can go a bit wrong, but you can avoid some common problems by:
Making sure your postcode is correct (an easy mistake is using the letter O instead of the number 0)
Ensure your payment method is valid
Ensure any promo codes are valid and apply to the items in your basket

Q. Can I be notified when a product is back in stock?

If the product you are looking for is out of stock, simply enter your email address where prompted, and we’ll send you an email to let you know when it’s back available.

Q. My promo code doesn’t work

Please make sure you have the qualifying products in your basket and check the terms and conditions to ensure the code is still valid.

Q. Can I order by phone?

Unfortunately, we are only able to take orders via the website.

Q. Can I return my order?

Due to the nature of our products for food health and safety reasons, we are unable to accept any returns.

Q. Can I amend my order?

Once the order is placed you will no longer be able to amend the order.

Q. Is there a minimum order value?

There is no minimum order value.


Q. I have only received part of my order – what should I do?

Due to weight restrictions, items may arrive as separate deliveries. If you have received a partial order, please check your tracking code. The remaining items should arrive either later the same day, or the next day.
If the remaining parts of your order don’t arrive by the next day, please get in contact with us using this form.

Q. My product has arrived damaged – what should I do?

If your product(s) has arrived damaged, then please contact us using this form.

Q. I have received the wrong product – what should I do?

If you have received the wrong product. Please contact us using this form 

Q. My order hasn’t arrived, what should I do?

Please allow 3-5 working days for your delivery to arrive. If it hasn’t arrived after 5 working days, please contact us, ensuring you provide your full order details, including order number.

Q. How do I track my delivery?

All our parcels are dispatched by DPD courier. They will make one delivery attempt. If this is unsuccessful then they will deliver your parcel to the nearest ‘Collection Point’. To track your order, use the tracking number sent to you by DPD in your dispatch confirmation email, this will take you to the DPD website.

Q. How long will delivery take?

We aim to dispatch your order within two working days, however please allow 3-5 working days for your delivery to arrive.

Q. How much does delivery cost?

Standard delivery is £4.95. There are however some regional variations. View our full delivery information.

About our Flour

Q. How do you mill your flour?

Most of our flour is roller milled, and in the milling process the semolina (endosperm) is separated out and then ground and sieved into flour.
The rollers allow more starch granules to be broken open, which allows for stronger fermentation as there is more sugar to feed the yeast. This then creates more gas in the dough, and therefore helps to create a well-risen loaf.
Our Wholemeal Rye Flour is stoneground, which results in a slightly coarser flour. In the stone grinding process, the grains are crushed between two mill stones, producing elliptical bran particles whilst gently warming the flour and evenly distributing the natural oils, vitamins and minerals throughout.

Q. Why fortified flour?

By statute, any white wheat flour sold in the UK has to be fortified with Calcium Carbonate, Iron, Thiamine (Vitamin B1) and Niacin (Vitamin B3). The fortification of flour was decided by the government after the war, to ensure that white wheat flour has the same vitamins as wholemeal flour, which are often lost in the milling process of white flours. Following a change in the Bread and Flour regulations in 2022, the fortification of white flours, now extends to imported flours, including our French Bread Flour.
The added nutrients can be found on the ingredient list of our flour and on the product pages of our website. If you are looking for an unfortified/unenriched flour, we recommend any of our Wholemeal Flours, or our White Spelt Flour, which is exempt as spelt is not classified as wheat.

Q. Will Wessex Mill be fortifying their flour with folic acid?

In accordance with the revised UK Bread and Flour regulations, we will be adding Folic Acid to non-wholemeal wheat flours when the fortification rules are enforced. We are still waiting on the exact time frames by which any required changes will need to happen, but all non-wholemeal flours are due to be fortified with Folic Acid by the end of 2026. Currently there are no plans to fortify flours derived from other cereals.

Q. What are Flour Types T65 and Type 00?

Flour is usually made from two types of wheat.
Hard Wheat is a dark brown colour and has a high protein content. The hardness of the wheat allows the starch to absorb more water after milling, and is ideal for bread baking.
Soft Wheat is typically white in colour and is low in protein.
Whilst in the UK, flour is usually graded as Strong or Plain, in France and Italy, flours are categorised on ash content (minerals) in the flour. To measure the content, a sample of flour is burned and then the remaining ash is weighed. As the majority of the minerals are found in the bran and germ of the grain, a whiter and finer flour will have a lower ash content, and also a lower T number.

Our T65 Flour (French Bread Flour) denotes 0.65% ash left
Our Pizza and Pasta Flour is the equivalent of a Italian Type 00 Flour, and is a finely ground flour with low ash content.